Terms of service

Pricing

Prices are based on the service, number of bedrooms and bathrooms, home size, current condition, add-ons and frequency, as shown in our price tool and booking page. No additional fees are added to the quoted price. Applicable New York sales tax is calculated at checkout based on the service address. Homes over 5,000 sq ft, more than 7 bathrooms, extreme conditions and commercial work are quoted individually.

Payment

Full payment is required. A card is added when you book and is authorized at that point, which places a hold on the funds without charging them. The card is charged after the cleaning has been completed.

Cancelling and rescheduling

We understand plans change and ask for as much notice as possible.

• 24 hours or more: no fee to cancel or reschedule.
• Less than 24 hours: cancellations may be subject to a $50 cancellation fee.
• Lockout or no access: if our cleaning professional arrives and can't access the property or begin the service, a $75 lockout fee may apply.
• Emergencies and first-time occurrences: FlexPro Cleaners may waive a cancellation fee at our discretion, particularly for established clients or first-time occurrences.
• Larger or specialty projects: move-in and move-out cleanings, deep cleans, post-construction cleaning, commercial projects or other larger services may have separate deposit and cancellation terms provided at the time of booking.

Our goal is not to penalize customers. This policy protects the time reserved for our cleaning professionals so we can keep providing reliable service to every client.

If something was missed

If we missed something, let us know and we'll come back to your home within 24 hours to fix it.

What we don't clean

Our services exclude biohazards, mold remediation, pest infestations, moving heavy furniture or appliances, areas beyond step-stool reach, exterior windows, and decluttering or junk hauling. Inside-appliance and cabinet cleaning require the appliance or cabinet to be empty.

Referral rewards

Refer a new customer and receive a $50 cleaning credit after they complete and pay for their first scheduled service. The customer you refer receives $25 off their first cleaning. There is no limit to the number of customers you can refer. Referral credits are issued after the referred customer's first completed and paid service, may be applied toward future FlexPro Cleaners services, have no cash value, and cannot be applied to a service completed before the credit was earned.

Contact

FlexPro Cleaners. (315) 915-8710. info@flexprocleaners.com.