Straight answers before you book.

Pricing, payment, access and what's included: the questions people ask before their first clean.

Pricing and payment

How much does a cleaning cost?

Your price is based on the service, your number of bedrooms and bathrooms, square footage, the current condition of the home, any add-ons, and how often you'd like us to come. Standard cleans start at $195, Deep cleans at $279, Move In/Out cleans at $315 and Airbnb turnovers at $210. Use the instant price tool to see your exact number.

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Are there any extra fees?

No hidden fees. New York sales tax is calculated on our booking page from your ZIP code (for example, 8% in Onondaga County) and shown before you confirm. Cancellation and lockout fees apply only as described in our cancellation policy.

Read the cancellation policy
Do you offer discounts for recurring cleanings?

Yes. Weekly service is 15% off, every two weeks is 10% off, and every three weeks is 5% off, starting with your second cleaning. Your first cleaning is the regular price. Every-four-weeks and one-time cleanings are regular price.

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When is my card charged?

You add a card when you book, but that is only a hold to reserve the funds. Nothing is taken at that point. Your card is charged after the cleaning is finished and you are happy with the work.

Do you have a referral program?

Yes. Refer a new customer and you'll receive a $50 cleaning credit once they complete and pay for their first scheduled service, and the person you refer gets $25 off their first cleaning. There's no limit on referrals. Credits apply to future FlexPro services, have no cash value, and can't be applied to a service completed before the credit was earned.

Can I book just one room, or a single job like the fridge?

Yes, we do partial and custom cleans. Our published prices cover a whole home, so a single room, an hourly visit, or a one-off job like the inside of the fridge is priced for the job instead. Call us and we will give you a price.

Call (315) 915-8710
What if my home is very large?

Our online booking covers homes up to 4,999 sq ft and up to 7 bathrooms. For larger homes, or homes that need extra attention, call us and we'll price it personally.

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Trust and safety

Do I need a contract for recurring cleaning?

No. There is no contract and no minimum number of visits. You can change or stop your schedule whenever you need, and rescheduling or cancelling a single visit is free with at least 24 hours of notice.

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Will I get the same cleaner each time?

If you would like the same cleaner or team on your recurring visits, just ask and we will arrange it.

Do you bring your own cleaning supplies?

Yes. We bring our own cleaning supplies and equipment, so you do not need to provide anything. For Airbnb turnovers we also put out the guest supplies you leave on site, though we do not purchase those.

Who will be cleaning my home?

A FlexPro cleaning technician. Every technician carries insurance and is fully background-checked, and the company is run locally by its founders, Jason and Meghan Harris.

Are your cleaners insured and background-checked?

Yes. Every FlexPro cleaning technician carries insurance and is fully background-checked.

What if something was missed?

Let us know. If we missed something, we'll come back to your home within 24 hours to fix it.

What products do you use?

Your cleaner brings their own professional cleaning supplies and equipment. If you would rather we used a particular product, or someone in the home has a sensitivity or allergy, call us at (315) 915-8710 before your clean and we will talk it through.

Booking and scheduling

Can I book a weekend cleaning online?

We clean seven days a week, but Saturday and Sunday visits are not bookable online. We schedule those with you directly: call (315) 915-8710 and we will get you booked in.

Call (315) 915-8710
How soon can you come?

It depends on what is open on the calendar. Same-day cleanings are sometimes available when we have an opening, so it is worth checking the booking page or calling (315) 915-8710.

Check available dates
How do I book?

See your price on our site, then choose your date and time on our secure booking page, powered by Booking Koala. You can also call us at (315) 915-8710.

Can I get reminders before my cleaning?

Yes. When you book, you can opt in to text message reminders about your booking.

What is your cancellation policy?

You can cancel or reschedule free of charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a $50 fee. We understand emergencies happen, and our team reviews those case by case.

Are the terms different for bigger jobs?

They can be. Move-in and move-out cleanings, deep cleans, post-construction cleaning and commercial projects may have separate deposit and cancellation terms, which we share when you book.

Do I need to be home?

No. When you book, you can tell us someone will be home, that you'll leave a key for us, or that we should keep a key on file. If our team can't get in or start the service, a $75 lockout fee may apply.

How often should I schedule a maintenance clean?

Weekly or every-two-weeks service keeps a lived-in home consistently clean, and saves 15% or 10% from the second cleaning on. Every three or four weeks suits lighter needs.

What's included

What's the difference between a Standard Clean and a Deep Clean?

A Standard Clean keeps a regularly cleaned home clean: kitchen, bathrooms, dusting, floors and trash. A Deep Clean adds the detail work: baseboards, doors and trim, window sills, blinds, the outside of vent covers, ceiling fans, switches and outlets, cabinet fronts, and scrubbing grout and buildup. We recommend a Deep Clean for first visits or homes that haven't been professionally cleaned in a while.

Does a move-out clean include the inside of the fridge, oven and cabinets?

Those are add-ons: inside the fridge $100, inside the oven $50, inside the microwave $25, and inside cabinets $15 each. Landlords often check inside appliances and cabinets, so consider adding them.

What does an Airbnb turnover include?

A full between-guest reset: trash, bathrooms, kitchen surfaces, clearing leftover guest food, wiping high-touch items, dusting, floors, making beds and staging, and putting out supplies you leave on site. Fresh linen changes ($15 per bed), laundry ($40 per load) and dishes ($15 per load) are add-ons.

What don't you clean?

Biohazards (bodily fluids, human or pet waste), mold remediation, pest infestations, moving heavy furniture or appliances, anything beyond step-stool reach, exterior windows, and decluttering or junk hauling. For anything unusual, call us and we'll take a look.

Service area and contact

What areas do you serve?

We're based in Syracuse and serve surrounding Central New York communities including Liverpool, Baldwinsville, Clay, Cicero, North Syracuse, Camillus, Solvay, DeWitt, East Syracuse, Fayetteville, Manlius, Minoa, Marcellus, Skaneateles, Cazenovia, Chittenango, Fulton, Oswego, Phoenix and Rome. Check your ZIP code on our service area page, or enter it when you book.

Do you clean offices and commercial spaces?

Yes. We work with offices, apartment communities, construction projects and larger facilities. Call us at (315) 915-8710 and we'll put together a quote for your space.

How can I reach you?

Call (315) 915-8710 or email info@flexprocleaners.com. We're available 7am to 7pm, 7 days a week.

Still deciding? Read our cost guide,deep vs. standard guide ormove-out checklist. Or call (315) 915-8710, 7am to 7pm, 7 days a week.

Your price is ready when you are.

Choose your service, see the exact price, and pick a time that suits you. If you'd rather talk it through, we're a phone call away.

4.9 stars on Google, after 1,000+ completed jobs. Insured and background-checked. No hidden fees.

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